Refund policy

Vaughan Cheese North Beach LLC

Effective Date: January 30, 2026

At Vaughan Cheese, we take pride in offering carefully sourced, properly handled cheese. Because cheese is a perishable product, all items are sold as is. That said, our goal is for every customer to truly enjoy their cheese, and we’re here to help if something doesn’t feel right.

Temperature & Condition Upon Receipt

Cheese purchased in-store or shipped should feel cool to the touch when received. Due to travel time and normal temperature fluctuation during transit, cheese may not arrive completely cold. This is expected and does not indicate a quality or safety issue.

Cheese is a living product, and variations in texture, moisture, aroma, and appearance are normal and part of its character.

Returns & Refunds

Because all products are perishable, we do not accept returns or offer refunds as a standard practice.

However, our team of Certified Professional Cheese Mongers wants every customer to have a positive experience. If you are unhappy with your purchase for any reason, we encourage you to contact us as soon as possible after receipt.

How We Handle Concerns

When you reach out, we may ask:

• For the product to be brought back to us (if purchased in-store or locally)

• For clear photos of the product (for shipped or consumed items)

This helps us understand the issue and determine the best way to support you.

While refunds are not guaranteed, we review concerns on a case-by-case basis and will always do our best to make things right in a fair and reasonable way.

Contact Us Promptly

To help us assist you effectively, please contact us immediately if you have concerns about quality, condition, or enjoyment. Delayed contact may limit our ability to address the issue.

cheese@vaughancheese.com - (410) 474-9050